Privacy Policy
Policy
For damaged/defective/incorrect products, contact customer service via email at contact@gmcstudio.design within 48 hours of delivery.
If you receive a broken or non-working product, please share an unboxing video of the article with us. This video will help us raise concerns with the correct logistics partner.
Any issues with the product must be raised within 48 hours of delivery for a 100% product replacement for FREE of cost.
If the issue is reported within a week post-delivery, a 15% charge of the order value will be applied, and a replacement will be provided.
Product issues reported after one week from delivery will not be entertained for replacement.
Product issues reported after one week from delivery will not be entertained for replacement.
Microscopic defects that are not visible when the products are installed will not be entertained.
Upon receiving your complaint, Glass Metal Craft will verify its authenticity and nature. If deemed genuine, we will promptly initiate the replacement process.
The returned Products are subject to verification and checks by Glass Metal Craft in order to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
