Return Policy
Return / Refund Policy
We havc a no-question ask return policy. You will be charged 15% of re-stocking fees on the invoiced MRP.
Contact us at contact@gmcstudio.design or 9643-944-944 for a response within 24 hours.
Return requests accepted within 7 days of product receipt. Please return items in original packaging with all accessories intact.
Kindly return the product(s) to the nearest store/warehouse. Customer will be responsible for transportation or courier charges.
Glass Metal Craft Company will conduct verification and checks on returned products for legitimacy.
It takes 5 to 7 working days for us to process the refund when we receive the same in good condition.
To issue a credit note against the returned items (perfect condition), it could take up to 2 business days.
Refund Timeline
Refund Approval
Once the refund request is approved, the process will be initiated within 24-48 hours from our backend system.
Refund Method
The refund will be processed through the same payment method used for the original transaction. This applies to orders placed via:
- Our website
- The sales team
Credit Card Refunds
For orders placed using a credit card, the refund may take an additional 3-5 working days to reflect in your account, depending on the card issuer’s processing time.
Experience Center Orders
For orders placed directly at our experience center via Netbanking, UPI, or Cash, the refund will be credited within 24-48 hours of approval.
Amazon Orders
For orders placed through Amazon, the refund process is managed directly via the Amazon app. Customers can navigate to the My Orders section, select their order with Glass Metal Craft , and initiate a refund if eligible. Please refer to Amazon’s refund policy for further details.
